Integration eines Support-Ticketsystems in die Prozesse des Geschäftsbereichs Informatik + Systeme
DOI:
https://doi.org/10.26034/lu.akwi.2024.6211Keywords:
Ticketsystem, SystemintegrationAbstract
Efficient processing of customer concerns and organised help with a digital product are essential for a modern company like F.EE GmbH. A central component for a support team in providing these services is a support ticket system with options for automating workflows. The IT + Systems division of F.EE GmbH currently uses a ticket system that needs to be replaced due to the end of its support period. Without support, security vulnerabilities are likely to occur, among other things. Of the many systems available on the market, the open source ticket system was selected. It had to be significantly expanded in order to be used effectively.
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Copyright (c) 2025 Frank Herrmann, Sebastian Janker, Franz Laubmeier
This work is licensed under a Creative Commons Attribution 4.0 International License.
