Verbesserung des Customer Services durch Natural Language Processing

Authors

  • Elis Bardhi TH Mittelhessen
  • Harald Ritz TH Mittelhessen
  • Tim-Niklas Förster advades GmbH

Keywords:

Natural Language Processing, Natural Language Understanding, Natural Language Generation, Customer Service, Customer Service Automation, Ticket System, Customer Self Service, Natural Language IVR. Chatbot

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Published

2020-12-21

Issue

No. 12 (2020)

Section

Theses

License

Copyright (c) 2020 Elis Bardhi, Harald Ritz, Tim-Niklas Förster

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.