Research Agenda for Mobile Context Sensitive Business Processes

Abstract

Mobile devices like smartphones and tablets are ubiquitous and have affected many daily work activities such as maintaining contacts via a mobile CRM. Furthermore, mobile devices provide many sensor data. They measure physical quantities like location or acceleration. In addition, the connection to wireless networks made it feasible to query data in real time, like customer history or the next calendar appointment. These sensor information and data could be used to enhance business processes with context. The context information could be utilized to adapt business process and mobile applications automatically to the current situation. Therefore, this paper aims at evaluating existing approaches for mobile business process and business process adaption in a literature review. Furthermore, it shows how existing approaches cover the business process lifecycle and reveals gaps for a further research agenda.