Designing a Use Case for Supply Chain Resilience Based on Process Mining

Abstract

Amidst global disruptions, the significance of Supply Chain Resilience (SCR) has surged in scholarly and practical discourse. This paper endeavors to craft an industry-neutral conceptual dashboard, tailored for in-house consultants, to measure and oversee SCR. Drawing from the SCOR model's resilience metrics, Key Resilience Areas (KRAs), and Accenture’s SCR application, this study presents a practical use case for deploying such a dashboard. Expert evaluation by process mining and supply chain specialists highlighted potential enhancements for the dashboard.